Fix document upload problems
What to check if uploads fail, previews do not open, or a file appears to be missing.
Upload blocked
Check that the file is not empty, the filename is clear, and the upload has finished before leaving the page.
If the browser still blocks the upload, contact support with the account, record, filename, and approximate time.
Opening files
Files open through secure access links. If a file is listed but will not open, retry once and then contact support.
Useful details for support are the document title, account name, related vehicle or driver, and upload time.
Related guides
Keep going
Troubleshooting
DVLA vehicle checks and common issues
How DVLA proof appears and what to check when vehicle lookups fail.
Open guideDocuments
Upload documents and evidence
Attach documents at account, vehicle, driver, or record level with inheritance where it helps.
Open guideFleet
Use the driver profile and portal
Driver records, documents, convictions, checks, assigned vehicles, and self-service tasks.
Open guide